The items are available on Groupon at a discounted price. At the top of the page next to the Groupon logo select CLICK HERE TO BUY. You can also purchased directly from our website using the BUY NOW button above. BUY NOW

1. Purchase your voucher from Groupon.
2. Locate the voucher code (beginning with CGF) in the email sent to you by Groupon after purchasing.
3. NOTE: If you're unable to locate the code, please contact Groupon customer service.
4. Go to STEP 1 - SELECT A PRODUCT section (found above FAQs).
5. Select the perfect gift for any occasion
6. Once you find the gift you would like to redeem, click the orange REDEEM NOW button
7. Replace: CGF-000-XXXXXXXX with your voucher code.
8. Click the green CONTINUE button.
9. Click the orange REDEEM NOW button, please make sure this is the product desired to redeem.
10. The drop down will be for voucher redemption form.
11. Enter the recipient's name to be printed on product.
12. Double check the name to be printed on product as this name cannot be changed.
13. Enter your e-mail address.
14. Confirm Enter your e-mail address.
15. Click the orange SUBMIT button.
16. You will arrive at our Thank You page.
17. Check the email provided for your package.
18. You will arrive on the redemption page, and at this time you can REDEEM your FREE star at the bottom of page.

1. Return to our website using the same browser.
2. Click on any product on the home page.
3. Click the REDEMPTIONS tab on the top right hand side of page.
4. If you do not see the REDEMPTIONS tab on the right hand side, please follow the steps on how to place an order in the FAQ above.
5. Once on the redemptions page, scoll to the bottom of page.
6. Once you find FREE STAR section, click the orange REDEEM NOW button.
7. Click the orange REDEEM NOW button.
8. The drop down will be for voucher redemption form.
9. Enter the recipient's name to be printed on the name a star package.
10. Double check the name to be printed on product as this name cannot be changed.
11. Enter your e-mail address.
12. Confirm Enter your e-mail address.
13. Click the orange SUBMIT button.
14. You will arrive at our Thank You page.
15. Check the email provided for your package.
16. You will arrive on the redemption page, and at this time you can REDEEM your FREE star at the bottom of page.

Before contacting customer support, please follow the step-by-step instructions above. If you still have additional questions or need support, please use our contact form below to send us a message. When contacting customer service it's mandatory to fill in all fields including your voucher number.

The download details for your packages are sent via email. Downloadable files are provided in PDF format for easy viewing. Should you need Adobe Acrobat to view your PDF documents click here to download.

You will typically receive an email instantly with links for your digital download. However, some e-mail providers may take up to 5 hours.

There is a link in the body of the email below each item to download. Once you click the desired item link to download, please wait until item is completely downloaded before downloading the next item.

As explained on the website, all orders are digitally delivered (downloadable items) which allow us to offer our wholesale pricing and expedited delivery to you.

After waiting five (5) hours and checking your junk or spam folder, if you have still not received your e-mail please revisit the site. Follow the original steps and the last step will allow you to enter a different e-mail address to submit.

Your voucher code begins with GG. Please double check the number received and try re-entering your voucher code. Please use the correct code to redeem. The code must be entered correctly with dashes and no extra spaces. If the code still does not work after double-checking for accuracy, please contact customer service. Click here to send them a message.

On the page after you enter your voucher code.

Yes, it is mandatory to enter a recipient's name to be printed on the product.

Due to the quick fulfillment of your order on our end, once an order has been placed it cannot be changed. Please double check all spelling of the names before completing the checkout process.

Names CANNOT be changed. Please follow the directions carefully when entering gift information.

The name is a web font and sometimes when opened before saving the letters are unreadable. Download and save to a desktop computer and print from that file as this will make the font auto correct before printing.

*Note: The steps may vary depending on the operating system and personal file downloading applications per each computer.

PC USERS:

1. Depending on your email client you may need to take an additional step to download images within the email or unblock some of the email content.
2. To download your Deed:
   1. Click the link under the picture of all contents, "Please click here to download (PDF)"
   2. Once clicked there will be a box to either open or save your file. We suggest saving the files to your computer. TO SAVE: Select the box SAVE and click OK, then save to your computer.
3. Print your documents. TO PRINT: Select the box OPEN and click OK, once this opens in a PDF click FILE, then PRINT.
4. Follow the same steps for each of the other items in the e-mail:
   1. X
   2. X
   3. X
   4. X
5. You will arrive at the voucher redemption form.
6. Enter your full name.
7. Enter your e-mail address.
8. Confirm your e-mail address.
9. Enter the recipient's name to be printed on deed.
10. Double check all information as this cannot be changed.
11. Click the red SUBMIT button.
12. You will arrive at our Thank You page.
13. Check your email for your package.

MAC USERS:

1. Click on the link to download under each picture (downloads may take a moment, please be patient).
2. The download should automatically open. If not, select the file from downloads and double click to open.
3. Print your documents by selecting FILE at the top of the menu bar and then PRINT.
4. Follow the same steps for each of the other items in the e-mail:
   1. X
   2. X
   3. X
   4. X

Files are intended to be downloaded 1 time and saved so that you have the information. Please refrain from opening files over and over without saving them. As a security precaution, the downloads will lock and you will be unable to download further.

Files MUST be downloaded, saved and/or printed onto a desktop. You will not be able to complete this process on a phone or tablet.

The email is addressed to you; once you download the deed, you will see the recipient's name printed on the deed.

No. Please use a desktop to download, save and print your files. Continuously attempting to open the files on your phone will cause you to reach your download limit and your code will lock.

To access the gifts, click the specific product link in the email you receive from us to download and save. If you need to download and save again, please renter your voucher code on the home page. You can only download the files 3 times.

Yes. The Buy A Shining Star company only assigns one lot number per order!

There are no cancellations, returns or refunds once you have placed your order.

They all are a novel gift and for entertainment purposes only.

Please click here to Log In